mediation

DirectMii phone app

Know Your Way

Current clients

NetWork rail (wirral line closure)

In Life

Get In, Around and Out of Buildings

In railway stations

Find your Platform

Current clients

Liverpool city council

In Hotels

Find your way around and don't get lost

In The City

directions between offices or out in an emergency

In Shopping centers

Find your way around and do a little shopping

In Airports

Find your departure gate or a place to eat

In hospital

Find your clinic or ward

Public Event

Use at a festival, summer fete or carnival

Current Clients

Wirral Council

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Mediation & arbitration information

If you think you’ve been unfairly discriminated against you can:


complain directly to the person or organisation

use someone else to help you sort it out (called ‘mediation’ or ‘alternative dispute resolution’) make a claim in a court or tribunal (your discrimination claim in the County Court).

Rules you and the trader must follow in the run up to court


There are rules you and the trader must follow to make sure that time and money are not wasted in the run-up to going to court. This is called the Practice Direction on pre-action conduct. It says you and the trader must:


let each other see any relevant documents

share the cost of expert evidence where possible

write a letter before action which the trader must acknowledge.

Settling your claim out of court


You should always see if you can settle a dispute with a trader out of court, before you make a claim. There are qualified people who can look at your problem to try and help you and the trader sort it out without going to court. This is also known as alternative dispute resolution (ADR).

Current situation